Skip to main content

Frequently Asked Questions.

What makes Okey Doggy different?

We work with veterinarians and pet nutritionists to carefully select fresh and natural ingredients to formulate our products. Our products are guaranteed to be of the best quality and 100% natural.

Are Okey Doggy products made in Australia?

Yes. All our products are proudly sourced, produced, bottled and packaged in a local Australian GPM (Good Manufacturing Processes) certified facility.

Are your products 100% natural?

Yes. In consultation with our pet nutritionist, all our formulations are made of 100% natural ingredients to ensure the health of our furry friends.

How long does it normally take to see improvements?

This will vary from pet to pet. Some pet owners start to see results straight away within days, while others may observe change in a couple of weeks. The influencing factors include but are not limited to the severity of the pet’s issues, the size of the pet, etc.

Please ensure consistency and correct dosage of our products and allow 4-6 weeks before expecting to see health improvements in your pet.

Are Okey Doggy pet supplements suitable for kittens/puppies and senior cats/dogs?

Yes. Our products are formulated to benefit cats and dogs of ALL ages.

Can I give more than one Okey Doggy product to my pet at a time?

Yes, all our products are compatible with each other as they’re made from safe, natural ingredients. They are designed to be mixed & matched to improve the overall health of your furry friends. However, we always recommend pet owners to consult with us or professionals if your cats/dogs are currently being fed with pet food/treats which contain identical ingredients, because in such cases the combinative use of Okey Doggy products or dosage to your pet may vary.

Why Synbiotics (probiotics plus prebiotics)?

The idea behind Synbiotics is  that  the  prebiotics  help  the  probiotics  survive  and thrive in  the intestines. This could help balance the gut bacteria, which will benefit your pets’ gut health, metabolism, as well as their immune system.

Why pickup Seaweed as multi-vitamins and minerals supplement for pets?

  • Seaweed is the best dietary source of Iodine, which helps support the thyroid gland. Both pets and human body doesn’t make iodine on its own, so we need to get it from food sources or supplements.
  • Seaweed is a great source of vitamins A, C, E, K and B.
  • Seaweed is also rich in minerals, including Selenium, Calcium, Copper, Zinc, Cobalt, Iron, etc.

Are no-rinse sprays actually safe for pets to “eat/lick”?

Veterinarians do not recommend that pets, especially cats, take regular baths.

No-rinse sprays are easy to use but will cause a safety issue – how do we deal with the chemicals left on the coat and skin of pets? Are the chemicals safe to leave? Especially for cats, as we know they like to lick their fur and coat.

Many no rinse spray product define as “lickable”. But lickable is not equal to 100% safety. Over time the left chemicals will still impact your pets’ health and wellbeing.

Okey Doggy’s No-rinse Spray is 100% safe, we define it as food grade- “edible”. You can safely use it on your furry friends with zero harm, even for longer term, while providing antibacterial and deodorant functions.

What’s Omega Oil 369?

Omega-3, Omega-6, and Omega-9 fatty acids are all important dietary fats. They all have health benefits, but it’s important to get the right balance between them. An imbalance in diet may contribute to a number of chronic diseases.

  • Omega-3 fats are essential fats that the body can’t make, the pets have to get from their diet. There are three most common Omega-s fats: Eicosapentaenoic acid (EPA), Docosahexaenoic acid (DHA) and Alpha-linolenic acid (ALA). They have important benefits for the heart, brain, and metabolism.
  • Omega-6 fatty acids are also essential fats, so need to obtain them from the diet, they mainly provide energy for the body.
  • Omega-9 fats are non-essential fats that the body can produce. Replacing some saturated fats with Omega-9 fats will benefit general health.

How long do Okey Doggy products last once opened?

Please consume within 3 months once opened.

Were all the products tested on pets?

All our products are tested by independent labs and trialled by a group of cats & dogs before launching into market.

Can I give my cat/dog more than the recommended amount?

We do not recommend to give more than suggested amount to ‘speed up’ the process, please always follow our recommended dosage or consult with your Vet.

Any suggestions if my pets do not like powders mixed in their food?

All our powder products work well for most of our furry friends, but if they do not seem to enjoy the taste, please try mixing with their favorite food, or add it after cooking rather than before, in case of cooked food.

What are your delivery options?

Currently we operate on a flat shipping rate. For orders under $100, a flat rate of $10 shipping applies and for orders over $100, delivery is free!

What is your refund policy?

We’d be proud of ourselves if you were supremely happy with your purchase. However, in the event that you aren’t happy with your purchase, we may offer either a refund or replacement under the following circumstances:

  • The product was delivered spoiled or damaged. However, we don’t accept liability for a spoiled product as a result of an unattended delivery.
  • When we’ve sent you the wrong product (apology for this).
  • The product is not of satisfactory quality.

Unfortunately, we can’t offer a refund for a change of mind, or if your furry friend doesn’t eat it like we would expect. If your furry friend is reluctant to eat the products, try to mix it together with food.

How do I request a refund?

Please email info@hhpetscare.com with your delivery details and a brief overview of the issue. We must be notified within 24 hours of receiving your delivery.

Do you have any physical stockists?

Yes! Please check out our stockists page to view. If you are, or know of a stockist that you think would love our product, please email us at info@hhpetscare.com.

How to store the Okey Doggy products?

Please keep them at room temperature and avoid direct exposure to sunlight.

Have A Question That Wasn’t Answered?

Contact Us